Customer service

 

 

RETURN POLICY

  • Exchanges and return for store credit are accepted within 10 days of purchase. Please email us at hello.angenyc@gmail.com.
  • We do not provide a shipping label. Customers are responsible for their return shipping costs.
  • Items must be in original, unworn condition, including original packaging, to be accepted for return.
  • In the event of noncompliance, we reserve the right to deny the return and/or deduct a restocking or repair fee from any store credit. We are not responsible for parcels once they are shipped from our facilities. We do not cover the customs fees for international orders, please make sure to check your own country's policies and fees before purchase. If you are ordering internationally, we recommend inputting your phone number to prevent possible delays.


SHIPPING
Customers are provided with two shipping options: DHL, and UPS. For international shipping the customer is responsible for any additional shipping cost.

RESIZING AND REPAIR
We are trying to make consumer experience the most pleasurable it can be if you are unhappy with your product please reach out to us via email or the contact page so we can fix it for you. If there are any issue with your pieces, or if they break due to production misstep, we will repair them for free. Just reach out to angenyc@gmail.com and we will get it fixed for you. If accidents happen due to customer error, we will repair them minus the cost of shipping.

MADE TO ORDER
Angé welcomes commissioned projects and values the collaborative process between client and jewelry artist to bring a shared vision to life. While artistic interpretation remains an essential part of the work, open communication ensures the final piece aligns with the client's expectations. A deposit is required to initiate a commission. For more details, please email hello.angenyc@gmail.com or complete the form on the "book an appointment" tab of the main menu. Custom pieces are nonrefundable. Made to orders pieces might be charged a $45 production fee depending on the design.

CONTACT US
Angé welcomes commissioned projects and values the collaborative process between client and jewelry artist to bring a shared vision to life. While artistic interpretation remains an essential part of the work, open communication ensures the final piece aligns with the client's expectations. A deposit is required to initiate a commission. For more details, please email hello.angenyc@gmail.com or complete the form below. Custom pieces are nonrefundable.

STUDIO VISIT
Ange always welcome studio visits. Weather you are a curious customer who would like to see in person what painting inspired their piece, an art enthusiast or a curator. Please email us at hello.angenyc@gmail.com and come as you are.

BOOK AN APPOINTMENT
Book your studio visit, grillz or bespoke piece appointment through the form down below.